FREQUENTLY ASKED
QUESTIONS
1.
Is there a minimum number of students for Classes?
A: Unless otherwise noted, the class minimum is fifteen (15).
2.
How will I be notified that a class has been cancelled?
A: You will be notified via email.
3.
Is the deposit for EMT class refundable?
A: Unfortunately, the deposit is non-refundable.
4.
I can no longer attend the EMT, can my money be refunded?
A: We will gladly make every effort to assign you to another class if possible.
5.
How do I submit for my EMT card?
A: Your instructor will review this with you during class.
6.
When do I have to pay for my class?
A: All classes must be paid for prior to the start of class unless other arrangements have been made.
7.
Will I receive a certificate for classes I attend?
A: Yes, certificates will be emailed to you or your training officer 7-10 business days after class to distribute.
8.
What if I don’t receive a certificate?
A: Please contact us through the website.
9.
How long will it take for someone to respond to my inquiry?
A: We make every effort to reply to your inquiry within 24-48 hours.
10.
How can I find out where classes are being held?
A: All classes are posted on the website calendar.
11.
How can I schedule a class?
A: Please contact us via the website.
12.
What is the address for Trinity’s training location?
A: EMT classes are held at Delaware Tech Stanton and Dover Locations.
All other classes are held throughout the State. Please check the calendar for class locations and times
13.
Where can the fire company send a payment?
A: It can be sent to:
P.O. Box 7929
Newark, DE 19714
14.
Is my personal information shared?
A: Trinity does not share personal information.
15.
What is your refund policy?
A: Refunds will be issued if Trinity has to cancel a class due to certain issues. Please contact us for specific issues.
16.
What is your shipping policy?
A: Trinity EMS does not ship items, and since items are not shipped nothing is returned.
17.
How much does it cost to replace a lost CPR card or Certificate?
A: A replacement CPR Card or Certificate costs $20 to reorder. Click Here to order yours.